1 – All animal and photography experiences are non-refundable. If Five Sisters Zoo is forced to cancel an experience for any reason, then efforts will be made to rearrange for another date. Refunds will not be given.

2 – Five Sisters Zoo reserves the right to reschedule or cancel any experience for reasons such as severe weather, staff shortages or on animal welfare grounds. Efforts will be made to give as much notice of cancellation as possible, but Five Sisters Zoo does have the right to make cancellations on the day of an experience if necessary. Please note that Five Sisters Zoo will not be reimburse any costs (including travel costs) incurred by participants if an experience is cancelled.

3 – Five Sisters Zoo reserves the right to alter/ adjust animal experiences on any given day for animal welfare or health and safety reasons.

4 – If participants are late to an experience, then Five Sisters Zoo reserves the right to cancel their experience. Please note, in this instance rebooking will not be an option. Refunds are never available. If an experience can still go ahead when participants are late then it will be shortened.

6 – Experiences will only be rescheduled in circumstances deemed acceptable by Five Sisters Zoo (illness/injury). Please note that holidays or commitments at work are not circumstances that Five Sisters Zoo will reschedule an experience to accommodate.

7 – An experience is not confirmed as booked until participants receive an e-ticket via email. In the case of otter experiences and prairie dog experiences participants will receive a ticket from our ticket desk.

8 – All animal experience participants that are under the age of 16 are expected to be accompanied by an admission fee paying adult (aged 18+). This adult is expected to be present during an experience but will not directly take part. Anybody aged 14-15 attending a photography experience must be accompanied by a fully paying adult (aged 18+). Anybody attending a photography experience is classed as a participant and must pay the full ticket price to join (this includes a guardian aged 18+ attending with somebody under the age of 16).

9 – All Five Sisters Zoo animal experiences require that participants bring wellie boots and wear long trousers. Photography experience participants must wear sensible outdoor clothing.

10 – All Five Sisters Zoo experience participants are required to have an up-to-date tetanus vaccination.

11 – Participants must disclose to Five Sisters Zoo staff if they become unwell while attending an experience. If a participant falls unwell prior to an experience booking, they are expected to contact the zoo about this. Please email enquiries@fivesisterszoo.co.uk for more info.

12– Five Sisters should be made aware of disabilities or learning difficulties before experiences are purchased/booked. While we will do our best to accommodate it is not always possible for health and safety reasons and due to the accessibility of some of our animal habitats. Please contact enquiries@fivesisterszoo.co.uk for more info. Please note that, currently, the only wheelchair accessible animal experience is Breakfast with the Bears.

13 – Five Sisters Zoo animal experiences are not suitable for persons that are immunocompromised or for those with certain allergies or phobias. Please contact enquiries@fivesisterszoo.co.uk for more info if required.