We have a wide range facilities here at the zoo, including food outlets, indoor and outdoor play areas, free car parking.
Please note, the food outlets, rides in the zoo’s outdoor play area are seasonal and weather dependent. If they are the primary reason for your visit, please call ahead to check they are open on 01506-870000.
Due to Covd-19 the soft play must be booked in advance via the website.
The Leaping Lemurs Restaurant is open every day from 10 am. Food and drink is served until 5pm. You can even visit the restaurant if you’re not visiting the zoo as it is conveniently located in our new soft play building near the zoo entrance.
The Leaping Lemurs Restaurant offers a selection of hot and cold food (see our full menu here), including reasonably priced snacks and light lunches such as soup, sandwiches, toasties and paninis. Also available are a selection of hot and cold drinks, cakes, biscuits and sweets. Children’s lunch boxes are only £4.00, and include a sandwich, yoghurt, fruit, sweets, small chocolate bar, crisps and a drink. The cafe is happy to cater for a range of dietary requirements.
The Brown Bear Cafe will now only open on busy days and weekends during peak season.
Our ticket desk is located just inside the main entrance to the Zoo.
Here you can purchase your zoo tickets, as well as animal handling session tickets (£3 per person) and lemur feed tickets (£6 per person).
It is best to purchase your animal handling and lemur feed tickets as soon as you arrive to ensure you get the times you want! Unfortunately none of these sessions can be booked in advance.
Our gift shop is located next to the ticket desk and stocks a range of cuddly toys, books, jewellery and lots of “pocket money” priced toys.
We accept all card payments except for American Express. There is no cashback facility on site.
A large picnic area is situated within the zoo itself. Here you will find a number of picnic benches, as well as a large grassy area.
During peak times the ice cream parlour and snack bars in this area are open. The snack bar serves burgers, hot dogs, bacon and sausage rolls, chips, and a selection of hot and cold drinks, all at a reasonable price! Please note the food outlets are only open during peak season on very busy days. Our new Leaping Lemurs restaurant is open every day if you would like to buy food!
We have a fantastic outdoor play area within the zoo itself, complete with swings, slides, a carousel, go kart racing, various rides, and the pirate ship from the old castle play area!
Buy tokens at our token booth (tokens cost £1 each) and use them for the rides. The animal train, lady bugs, and pirate ship rides require 1 token, the go kart racing 2 tokens and the mini diggers 3 tokens. Please bear in mind that while most rides are manned by a member of staff, the go karts are self-operated.
Please note, rides are only open on busy days during peak season. The operation of rides is weather dependent. If this is a primary reason for your visit, please phone ahead to ask whether the rides will be open on 01506 870000.
There is a large, free car park with plenty of room for coaches and mini buses. You are free to come and go to the car park from the zoo during the day, but please keep your ticket to hand.
During peak times we have several overflow car parks available for when it gets busy, with staff on hand to guide you to the best place to park. For one of our car parks not immediately adjacent to the zoo we run a free shuttle bus service in our fun minibus, which will drive you the short distance from the car park to the zoo.
Please note that vehicles and their contents are left at the owners own risk.
Five Sisters Zoo is accessible to all wheelchairs, mobility scooters and buggies. For any paths with steps there are alternate routes with ramps.
There are currently only a few areas not accessible to all, specifically the upstairs of the Castle Zoo (which is only accessible via a staircase), and the nature trial, which while it has no stairs, can be very steep at times, and is also not paved and made up of rough ground.
We have disabled parking bays close to the ticket desk, and picnic benches specifically designed for wheelchair users. There are also numerous benches located throughout the zoo.
Many of our staff are trained in first aid. In the unlikely event you require medical attention please contact a member of staff. First aid points are located in the ticket desk and the cafe.
Toilets are located throughout the zoo, including behind the ticket desk, near the outdoor play area, in the Education Centre, and in the new Leaping Lemurs Soft Play. These include disabled toilet facilities and baby changing facilities.
Hand gel dispensers are located throughout the zoo. All toilets have sinks and soap available. Should any soap or hand gel dispensers become empty please inform a member of staff.
Please make sure to wash your hands thoroughly with soap and water after handling any of our animals! There are sinks located in the Education Centre toilets for after your animal encounter, in the toilets behind the ticket desk for after your lemur feed, and near our rabbit and guinea pig petting areas in the Castle Zoo.
To protect the welfare of our animals, pet dogs are NOT allowed in the zoo. Only fully trained guide or assistance dogs are permitted. If you will be bringing a guide or assistance dog, please let the zoo know before your visit so that staff can be informed.
We do not advise that you bring your dog with you to the zoo. Leaving your dog in your car can cause them serious harm, especially in warm weather, and the zoo car park has very little shaded parking. Where possible please leave your dog at home or with a carer.