We have a wide range facilities and we try to cater for everyones needs, but if there is something else you think we could provide as a service, please let us know.
The Brown Bear Café is open every day, 10 am to 5 pm (during the summer and reduced hours in the winter)!
You can even visit the Café if you’re not visiting the Zoo as it is conveniently located just outside the main entrance.
The Brown Bear Café offers a selection of reasonably priced snacks and light lunches including soup, sandwiches, toasties and paninis. Also available are a selection of hot and cold drinks, cakes, biscuits and sweets. Children’s lunch boxes are only £4.00 which include a sandwich, yoghurt, fruit, sweets, small chocolate bar, crisps and a drink.
On cold days the log fire is on and a warm, friendly welcome awaits you!
Our ticket desk is located just inside the main entrance to the Zoo.
Here you can purchase your Zoo tickets, as well as Handling Session tickets (£2 per person) and Feed the Lemurs tickets (£5 per person).
It is best to purchase these additional tickets as soon as you arrive to ensure you get the times you want! Unfortunately none of these sessions can be booked in advance.
We accept card payments (not American Express), although there is no cashback facility on site.
A large picnic area is situated within the Zoo itself where you will find a number of picnic benches as well as a large grassy area for the children to run about on.
During peak times both the ice cream parlour and two snack bars in this area are open. The snack bar serves burgers/hot dogs, rolls on bacon and sausage, chips, and a selection of hot and cold drinks, all reasonably priced.
Within the main Zoo, located next to the picnic area, we have a fantastic outdoor kiddies play area, complete with the pirate ship from the old outdoor castle play area, swings, slides, teacups and more!
For a small charge of £1 a go, we have the additional rides of an animal train and go karts around a race track!
The operation of some rides is weather dependent. If this is a primary reason for your visit, please phone ahead to ask whether the rides will be open: 01506 870000.
Our gift shop is located next to the ticket desk and stocks a range of cuddly toys, books, jewellery and lots of “pocket money” priced toys.
There is a large, free car park with plenty of room for coaches and mini buses. You are free to come and go to the car park from the zoo during the day, but please keep your ticket to hand.
First Aid points are located in the Brown Bear Café and ticket desk.
There is a block of toilets situated within the Zoo, adjacent to the walkthrough aviary, and also in the Brown Bear Café. At these locations disabled toilet facilities and baby changing facilities are available.
A further toilet block is near to the picnic area and in the Discovery & Learning Centre where Animal Handling Sessions take place.
Zoo Warning Signs
A number of the enclosures round the zoo display warning signs about animals biting. As you are able to get up really close to many of the animals, we would ask that you supervise children at all times, so that there are no injuries.
Health & Safety
Our aim is for all visitors to have a fun, safe and exciting day out at the Zoo and play areas. There are plenty of hand gel dispensers throughout the Zoo and we ask that children are encouraged to use these at all times.
To protect the welfare of the Zoo animals we can not allow pet dogs in the Zoo, however fully trained assistance dogs are permitted. If you have a guide or assistance dog please let the Zoo know before your visit so that staff can be informed.
We appreciate that you may have brought your dog on holiday with you, however we do not advise that you bring them when you visit the Zoo. Leaving your dog in your car can cause them serious harm, especially in warm weather, and the Zoo car park has very little shaded parking. You are welcome to exercise your dog in the car park as long as it is kept on a lead, however where possible please leave your dog at home or with a carer.
In exceptional circumstances we may be able to accommodate your dog – please call us on 01506 870000 in advance of your visit to discuss this possibility.
The Countryside & Conservation Club is based within the Zoo, but is run independently and queries and bookings should be forwarded to firstname.lastname@example.org
The Falconry School runs the Countryside & Conservation Club for the benefit of budding young naturalist.
Classes run every Saturday through out the summer.
The first class start at 9:00 AM and due to increased demand we are also running a second class starting at 12 Noon.
The aim of the club is:
- Learn about Conservation and traditional country pursuits like Falconry, Wildlife Management & Bird Watching
- Learn about Nature, learn basic camping & survival skills
- Have FUN and Learn about our environment and how we can conserve it for the future
- Get dirty & wet – learn about wild things – get more dirty and have hands on experience with animals and nature
- Learn natural respect for the countryside and all its wildlife
- Go on guided nature walks to explore the wildlife around us
- Participate in the West Lothian Red Squirrel initiative
PS. Do not wear your best clothes…. Old jeans and boots are recommended.