We have a wide range facilities here at the zoo, including food outlets and indoor and outdoor play areas.
Please note, the food outlets and rides in the zoo’s outdoor play area are seasonal and weather dependent. If they are the primary reason for your visit, please call ahead to check they are open on 01506 870 000.
The Leaping Lemurs Restaurant is open every day 10 am to 5 pm during the summer (reduced hours during the winter)!
You can even visit the restaurant if you’re not visiting the zoo as it is conveniently located in our new soft play building near the zoo entrance.
The Leaping Lemurs Restaurant offers a selection of hot and cold food (see our full menu here), including reasonably priced snacks and light lunches such as soup, sandwiches, toasties and paninis. Also available are a selection of hot and cold drinks, cakes, biscuits and sweets. Children’s lunch boxes are only £4.00, and include a sandwich, yoghurt, fruit, sweets, small chocolate bar, crisps and a drink.
The Brown Bear Cafe will now only open on busy days and weekends during peak season.
Our ticket desk is located just inside the main entrance to the Zoo.
Here you can purchase your zoo tickets, as well as animal handling session tickets (£3 per person) and lemur feed tickets (£6 per person).
It is best to purchase your animal handling and lemur feed tickets as soon as you arrive to ensure you get the times you want! Unfortunately none of these sessions can be booked in advance.
Our gift shop is located next to the ticket desk and stocks a range of cuddly toys, books, jewellery and lots of “pocket money” priced toys.
We accept all card payments except for American Express. There is no cashback facility on site.
A large picnic area is situated within the zoo itself. Here you will find a number of picnic benches, as well as a large grassy area.
During peak times the ice cream parlour and snack bars in this area are open. The snack bar serves burgers, hot dogs, bacon and sausage rolls, chips, and a selection of hot and cold drinks, all at a reasonable price! Please note the food outlets are only open during peak season on very busy days. Our new Leaping Lemurs restaurant is open every day if you would like to buy food!
We have a fantastic outdoor play area within the zoo itself, complete with swings, slides, a carousel and the pirate ship from the old castle play area!
For a small charge of £1 we also have the animal train, go kart racing and mini diggers!
Please note, rides are only open on busy days during peak season. The operation of rides is weather dependent. If this is a primary reason for your visit, please phone ahead to ask whether the rides will be open on 01506 870000.
There is a large, free car park with plenty of room for coaches and mini buses. You are free to come and go to the car park from the zoo during the day, but please keep your ticket to hand.
Many of our staff are trained in first aid. In the unlikely event you require medical attention please contact a member of staff. First aid points are located in the ticket desk and the cafe.
Toilets are located throughout the zoo, including behind the ticket desk, near the outdoor play area, in the Education Centre, and in the new Leaping Lemurs Soft Play. These include disabled toilet facilities and baby changing facilities.
Hand gel dispensers are located throughout the zoo. All toilets have sinks and soap available. Should any soap or hand gel dispensers become empty please inform a member of staff.
Please make sure to wash your hands thoroughly with soap and water after handling any of our animals! There are sinks located in the Education Centre toilets for after your animal handling session, in the toilets behind the ticket desk for after your lemur feed, and near our rabbit and guinea pig petting areas in the Castle Zoo.
To protect the welfare of our animals, pet dogs are NOT allowed in the zoo. Only fully trained guide or assistance dogs are permitted. If you will be bringing a guide or assistance dog, please let the zoo know before your visit so that staff can be informed.
We do not advise that you bring your dog with you to the zoo. Leaving your dog in your car can cause them serious harm, especially in warm weather, and the zoo car park has very little shaded parking. Where possible please leave your dog at home or with a carer.