We are delighted to announce the launch of Zoo Illuminations 2017! This unique event – back for a second year – will take place throughout the months of November and December.
Bigger and Brighter than last year, we would like to invite you to experience the Zoo at night as you’ve never seen it before…. Thousands of lights illuminating enclosures, trees and plants creating what we believe to be a truly magical Christmas experience. Wander through the Lost Kingdom, spot the wolves and lions, Santa and his reindeer and enjoy the tranquillity of the Japanese Garden. This year there is also a new ice rink and festive market.
The official ‘light’ switch-on: we hope to confirm who will be officially switching on the Zoo Illuminations this year very soon. If you are keen to come along for this particular event the date and time will be shared via Facebook, Twitter and on the website very soon. In this case we would advise waiting until this date is announced before purchasing tickets,otherwise please go ahead and book and tell your family and friends!.
Price: Adults £12 Children 3 – 15 years £7 Infants 1 – 2 years £2 (no concession or family rates available for this event). All children under 16 must be accompanied by an adult. Babies 0 – 11 months are free and don’t need a ticket.
Ticket price includes entry to the Zoo Illuminations (which will be displayed all over the Zoo) and Lost Kingdom Reptile House, one glass of mulled wine or juice and one mince pie or sweet. Children also get one kiddie ride included in the ticket price.
Entry: is by pre-purchased ticket only, please ensure you bring along with you copy of your printed voucher or a copy on a mobile device. On arrival, please go to the Zoo Entrance where this will be exchanged for ticketed entry into the event on the specified date shown. Tickets purchased are only valid for the date shown and can only be used once.
Dates: Friday, Saturday and Sunday nights throughout November and every night during December up to and including the 23 December 2017. Each night will have an allocation of 1000 tickets.
To Book: all bookings must be made in advance via our online ticketing partner. You can book tickets using either debit or credit card by following this link. It is anticipated to be busy again this year it is therefore recommended to book tickets as far in advance as possible, however bookings will still be accepted on the day, if tickets are still available.
Times: from 6pm to 9.00pm each night the Zoo is open – there is no time slot allocation and you are welcome to come along at anytime. Last entry is 8.30pm.
Parking: the main car park inside the entrance to the Zoo is free plus there is also an overflow car park available. On exceptionally busy evenings a courtesy bus may be in operation from the overflow car park. If the overflow car park is in operation, staff will direct you accordingly. Any groups planning to arrive by minibus or coach, please contact the Zoo in advance to ensure suitable space is reserved.
Accessibility: the Zoo is mainly on the flat, the majority of paths either have mono-block or concrete suitable for wheelchairs.
Weather: please note that this is an outdoor event and visitors should dress accordingly for all weathers. There are few areas of shelter and some paths may be slightly muddy. Sturdy footwear and warm/waterproof clothing advisable.
Ice skating: we are delighted to offer ice skating sessions this year. This is on a synthetic surface, so no need to worry about getting wet! Sessions will last 20 minutes and these can be booked on the night in the picnic area at a cost of £2 per person.
Marque: the ice rink will be located in the marque where you will also find a seating area and heaters.
Food & Drink outlets: there will be a range of fast food available including hot and cold drinks, candy floss and sweets.
Market stalls: selling crafts, Zoo vouchers and other gift ideas for Christmas presents.
Purchasing items: please note there is no cash-line facility within the Zoo. We do accept debit and credit card transactions in the Gift Shop and at some of the outlets in main area of the Zoo but it is advisable to bring cash if you wish to purchase food, drink or small gift items.
Cancellation: inevitably bad weather can affect any open-air event. No refunds will be offered if the weather is inclement but the event is safe to go ahead. If the event is cancelled due to extreme weather, tickets will either be refunded within 7 working days and or you will be offered an alternative night. Cancellation of an evening will be confirmed via Facebook, Twitter and the website due to extreme weather or other conditions outwith our control.
Change of date: please contact the Zoo direct on 01506 870000 to check whether a change of date will be possible. Unfortunately bookings can’t be changed within 7 days of the original date they are booked for.
Santa: Santa and his Reindeer will be appearing each evening in the Zoo grounds to say hello. However if you wish to visit Santa in his Grotto he will be at the Zoo each Saturday and Sunday during the day from 11am – 4pm in December up to and including the 23rd December. During this time, general Zoo admission ticketing to visit Santa will apply.
Season Pass & Corporate Pass holders: unfortunately these passes do not allow entry to the Zoo Illuminations Christmas event.
Animals: the lions and wolves will be out during the evening as will the nocturnal animals, however we cannot guarantee that you will see all of them on the night you visit. Many animals can still be viewed even if they are in their indoor area. If it is only the animals you wish to see, we recommend that you visit the Zoo during the day.
General Information: Hot food and drink outlets will be open to purchase light refreshments. There will be a small Christmas Market plus the Gift Shop will be open. Unfortunately no dogs, other than guide dogs are permitted in the Zoo. Smoking is only permitted in the designated area of the car park. Please note that many of the lights will be flashing. You are welcome to take pictures whilst wandering round the Zoo. There will also be a Christmas scene and you are welcome to family snapshots – please feel free to share them on our Facebook page. Each child is entitled to one free shot on a kiddie ride. Other rides are charged at £1.00 per shot.