Zoo Illuminations 2023

All bookings must be made in advance via our online booking system. We do anticipate another busy year for the illuminations therefore me recommend booking tickets as far in advance as possible to prevent disappointment.

We are offering discounted early bird tickets, once these tickets are sold there will be no more early bird tickets released.

Please double check you have selected the correct date and entry timeslot before confirming your booking.

Once you have completed your booking with for our event, you will then receive a conformation email with your tickets included, if you do not receive the email, please check your junk/spam folder.

On arrival to the zoo please make your way to our ticket desk and present your tickets. Tickets can be scanned directly from your electronic device therefore there is no need to print these. Tickets purchased are only valid for the date shown and can only be used once. All visitors on the one booking must arrive together to gain entry. Please arrive as close to your booked timeslot as possible, however if you are running slightly late or early you will still gain entry to the park.

This is a ticketed event so please ensure you have purchased your tickets online before coming along. Visitors without pre-booking tickets may be refused entry on our busier evenings.

Tickets cannot be changed within 24 hours of your booking. Date changes can be made up to 24 hours prior to the event by contact Adele@fivesisterszoo.co.uk.

No refunds will be issued for this event if you are unable to attend. If the event is cancelled due to extreme weather or any other factors, you will be contacted and offered either a date change or a refund for your tickets.

Five Sisters Zoo is located on the outskirts of West Calder. Please see the link for details: https://fivesisterszoo.co.uk/how-to-find-us/

The illuminations is an outdoor event, please dress weather appropriate.

There is no car parking charge. We have 3 car parks at the zoo however on exceptionally busy evening we will be running a courtesy shuttle bus to an alternative car park. Our car parking assistants and will direct you accordingly.

Any large groups that have will be arriving by minibus or coach should contact the zoo in advance to ensure there is a suitable car parking space reserved.

The zoo is a non-smoking zone, smoking will only be permitted in the zoo car park.

The zoo is mainly flat and is wheelchair, mobility scooter and buggy friendly. We do have a few hills in the park that can be avoided. These hills will be identified on the map given to you at the entrance.

Dogs and other pets are not permitted into Five Sisters Zoo except for guide-dogs or assistance dogs.

Season and corporate passes holders will not receive discount into the illuminations event.

Tickets t o visit Santa must be booked separate from your entry tickets to the illuminations event. Tickets will be sold in timeslots and allow you to have 5 minutes with Santa and receive a small gift. The cost of this is £15.00 per child.

Santa’s grotto will be located outside the main zoo in the car park therefore you can leave the park to visit Santa and re-enter by showing your entry & Santa admission tickets.

Weather permitting, our children’s rides will be open. Tokens should be purchased from the token booth located in the picnic area.

There will be a range of food outlets open in the zoo selling hot and cold food, drinks, crepes, doughnuts, and sweets.

We will have a range of market stalls selling crafts, zoo vouchers and plenty of other gifts – perfect for buying Christmas presents!

Our heated bar area is in the centre of the zoo, allowing visitors to escape the cold for a short period of time. Our bar will be serving alcohol including mulled wine, mulled cider, German beer, baileys, and lots more. We will also be serving hot food within the area.

Children will be allowed to enter the area however they must stay away from the bar at all times.