2022 Zoo Illumination Dates

November: 11th – 26th November every Friday & Saturday evening

December: 1st – 24th December every evening

ASN evening: Wednesday 7th December 

Opening & Closing Times

November: 5pm – 9pm (last admission 7.30pm)

December: 4pm – 9pm (last admission 7.30pm)

24th December Christmas eve 4pm – 7pm (last admission 5.30pm)

Prices

Early bird tickets (released July)

Adult £16.95

Child £9.00

Concession £13.50

Infant (1 – 2 years) £2.00

Baby (under 1) free

Santa ticket per child £9.00 (includes small gift & 5 min experience)

Normal admission tickets

On peak (fri – sun)

Adult £18.95

Child £11.00

Concession £15.95

Infant (1 – 2 years) £2.00

Baby (under 1) free

Santa ticket per child £9.00 (includes small gift & 5 min experience)

Off peak (mid-week)

Adult £17.95

Child £10.00

Concession £14.95

Infant (1 – 2 years) £2.00

Baby (under 1) free

Santa ticket per child £9.00 (includes small gift & 5 min experience)

*a small booking fee will be applied to each ticket*

Santa Visit

Come along and experience the magic of Christmas with our Santa meet and greet experience in our festive grotto. The cost of this is £9.00 per child, they will receive a 5-minute Santa experience & fabulous gift.

This can be an add on to your illuminations tickets. Please ensure your dates and timeslots run in sync with your illuminations admission tickets.

Visitor Information:

All bookings must be made in advance via our ticketing partners, SEE Tickets. We do anticipate another busy year for the illuminations therefore me recommend booking tickets as far in advance as possible to prevent disappointment. We are offering discounted early bird tickets, once these tickets are sold there will be no more early bird tickets released.
Please double check you have selected the correct date and entry timeslot before confirming your booking.
Once you have completed your booking with SEE Tickets you will then receive a conformation email with your tickets included, if you do not receive the email, please check your junk/spam folder. Conformation emails can be resent to your email address using the following link: www.seetickets.com/customerservice.

On arrival to the zoo please make your way to our ticket desk and present your tickets. Tickets can be scanned directly from your electronic device therefore there is no need to print these. Tickets purchased are only valid for the date shown and can only be used once. All visitors on the one booking must arrive together to gain entry. Please arrive as close to your booked timeslot as possible, however if you are running slightly late or early you will still gain entry to the park.

This is a ticketed event so please ensure you have purchased your tickets online before coming along. Visitors without pre-booking tickets may be refused entry on our busier evenings.

Dates and timeslots can be changed subject to availability up to 24 hours prior to your visit by using the customer service link below:

https://fivesisterszoo.seetickets.com/customerservice

Tickets cannot be changed within 24 hours of your booking.

No refunds will be issued for this event if you are unable to attend. If the event is cancelled due to extreme weather or any other factors, you will be contacted by SEE tickets and offered either a date change or a refund for your tickets.

Five Sisters Zoo is located on the outskirts of West Calder, please see the link for details: https://fivesisterszoo.co.uk/how-to-find-us/

The illuminations is an outdoor event, please dress weather appropriate.

There is no car parking charge. We have 3 car parks at the zoo however on exceptionally busy evening we will be running a courtesy shuttle bus to an alternative car park. Our car parking assistants and will direct you accordingly.

Any large groups that have will be arriving by minibus or coach should contact the zoo in advance to ensure there is a suitable car parking space reserved.

The zoo is a non-smoking zone, smoking will only be permitted in the zoo car park.

The zoo is mainly flat and is wheelchair, mobility scooter and buggy friendly. We do have a few hills in the park that can be avoided. These hills will be identified on the map given to you at the entrance.

Dogs and other pets are not permitted into Five Sisters Zoo except for guide-dogs or assistance dogs.

The ASN evening will take place on Wednesday 7th December. On these evenings there will be fewer people, smaller queues, and quieter music.

Our ASN illuminations evenings have been a success the last few years and we hope to carry this on this year.

Season and corporate passes holders will not receive discount into the illuminations event.

There will be the opportunity to add a Santa experience to your tickets when booking. Tickets will be sold in timeslots and allow you to have 5 minutes with Santa and receive a small gift. The cost of this is £9.00 per child.  Santa’s grotto will be located outside the main zoo in the car park therefore you can leave the park to visit Santa and re-enter by showing your entry & Santa admission tickets.

Weather permitting, our children’s rides will be open. Tokens should be purchased from the token booth located in the picnic area.

There will be a range of food outlets open in the zoo selling hot and cold food, drinks, crepes, doughnuts, and sweets.

We will have a range of market stalls selling crafts, zoo vouchers and plenty of other gifts – perfect for buying Christmas presents!

Our heated bar area is in the centre of the zoo, allowing visitors to escape the cold for a short period of time. Our bar will be serving alcohol including mulled wine, mulled cider, German beer, baileys, and lots more. We will also be serving hot food within the area.

Children will be allowed to enter the area however they must stay away from the bar at all times.