Following the recent government announcement, it is with a heavy heart that all bookings to the park will be cancelled until 1st Feb.
We will be opening the zoo grounds for local residents to use for exercise and wellbeing. There will be no entry charge however we do have a donation box on entry.
Thank you to our supporters for the continued support throughout the pandemic, your support is greatly appreciated. For anyone that would like to make a donation to the zoo, this can be done via the link > Donations – Five Sisters Zoo
Our ticketing company will be in touch with anyone that has affected tickets to offer a voucher to the value of your booking or a refund (minus the booking fee and ticket protection)
Please follow government guidelines at all times
Entry to the zoo will be by pre booked tickets only! We are limiting numbers therefore tickets must be booked and paid for prior to your visit via the online ticketing company, SEE tickets. You will receive an e-ticket that can be printed or shown on your electronic device. If you do not receive an e-ticket immediately please contact SEE tickets via the link: https://www.seetickets.com/customerservice
Timeslots have been put in place to minimise queues on entry. Please make sure you arrive to the zoo on your chosen timeslot or you may be refused entry. The zoo is open until 4pm.
The Zoo Christmas Illuminations have now started. You do require a separate ticket for this. Tickets for the illuminations can be purchased from the ‘what’s on’ section above.
Pass holders, day passes and corporate tickets
There will be tickets made available via our online system for pass holder, day passes and corporate tickets however you must reserve these tickets via our online system to gain entry to the zoo.
Reservation will be free of charge. On entrance you must show your annual pass, day pass or corporate pass along with your reserved tickets to gain entry. Failure to bring your both your pass and reserved tickets you will be refused entry. Corporate pass holders must also bring along their work ID.
*All passes that expired after 22nd March will receive a 3-month extension*
Are you high-risk or self-isolating?
Please do not visit the zoo if you are in the high-risk category, self-isolating or if you are or been in contact with anyone experiencing coronavirus symptoms.
Please make sure that you are following social distancing guidelines at all time. There will be one-way systems put in place in certain areas as well as queueing systems at our main entrance, toilets, and food kiosks to keep you safe.
Sanitising and Cleaning Procedures
We have increased hand sanitising and hand wash stations around the zoo, and we encourage you to use these as much as possible. Our cleaning procedure has been significantly enhanced however please try to avoid touching windows, fences, and signage. Our toilets will be open to the public.
Food and Drink
Our soft play and restaurant will be closed until further notice. However, our food kiosks and ice cream kiosks will be available for take away food only. Please try to use contactless payments if possible, to limit cash handling. The limit for contactless payments has been increased to £45.00.
Lemur feeding, Animal encounters &
All our lemur feeding, animal encounter sessions and keeper talks will be cancelled until further notice.
Cancellations and Date changes
Tickets are non-exchangeable, non-refundable and non-transferable. No refunds or date changes will be issued for this event if you are no longer able to at tend.
Tickets can be given to friends and family, the name on the booking does not need to be changed.
The Zoo is an outdoor attraction and some areas can get very muddy therefore visitors should dress weather appropriate with sturdy footwear.
PLEASE FOLLOW GOVERNMENT GUIDELINES AT ALL TIMES