Following the recent government announcement, it is with a heavy heart that all bookings to the park will be cancelled until 1st Feb. 

We will be opening the zoo grounds for local residents to use for exercise and wellbeing. There will be no entry charge however we do have a donation box on entry. 

Thank you to our supporters for the continued support throughout the pandemic, your support is greatly appreciated. For anyone that would like to make a donation to the zoo, this can be done via the link > Donations – Five Sisters Zoo

Our ticketing company will be in touch with anyone that has affected tickets to offer a voucher to the value of your booking or a refund (minus the booking fee and ticket protection)

Please follow government guidelines at all times 

Tickets

Entry to the zoo will be by pre booked tickets only! We are limiting numbers therefore tickets must be booked and paid for prior to your visit via the online ticketing company, SEE tickets. You will receive an e-ticket that can be printed or shown on your electronic device. If you do not receive an e-ticket immediately please contact SEE tickets via the link: https://www.seetickets.com/customerservice

Timeslots have been put in place to minimise queues on entry. Please make sure you arrive to the zoo on your chosen timeslot or you may be refused entry.  The zoo is open until 4pm.

The Zoo Christmas Illuminations have now started. You do require a separate ticket for this. Tickets for the illuminations can be purchased from the ‘what’s on’ section above. 

Pass holders, day passes and corporate tickets

There will be tickets made available via our online system for pass holder, day passes and corporate tickets however you must reserve these tickets via our online system to gain entry to the zoo.

Reservation will be free of charge. On entrance you must show your annual pass, day pass or corporate pass along with your reserved tickets to gain entry. Failure to bring your both your pass and reserved tickets you will be refused entry. Corporate pass holders must also bring along their work ID.

*All passes that expired after 22nd March will receive a 3-month extension*

Are you high-risk or self-isolating?

Please do not visit the zoo if you are in the high-risk category, self-isolating or if you are or been in contact with anyone experiencing coronavirus symptoms.

Social distancing

Please make sure that you are following social distancing guidelines at all time. There will be one-way systems put in place in certain areas as well as queueing systems at our main entrance, toilets, and food kiosks to keep you safe.

Sanitising and Cleaning Procedures

We have increased hand sanitising and hand wash stations around the zoo, and we encourage you to use these as much as possible. Our cleaning procedure has been significantly enhanced however please try to avoid touching windows, fences, and signage. Our toilets will be open to the public.

Food and Drink

Our soft play and restaurant will be closed until further notice. However, our food kiosks and ice cream kiosks will be available for take away food only. Please try to use contactless payments if possible, to limit cash handling. The limit for contactless payments has been increased to £45.00.

Lemur feeding, Animal encounters &
Keeper talks

All our lemur feeding, animal encounter sessions and keeper talks will be cancelled until further notice.

Cancellations and Date changes

Tickets are non-exchangeable, non-refundable and non-transferable. No refunds or date changes will be issued for this event if you are no longer able to at tend.

Tickets can be given to friends and family, the name on the booking does not need to be changed.

Weather

The Zoo is an outdoor attraction and some areas can get very muddy therefore visitors should dress weather appropriate with sturdy footwear.

PLEASE FOLLOW GOVERNMENT GUIDELINES AT ALL TIMES

We’re Opening!!

We will be opening on Monday the 29th June. You will only be able to visit the zoo if you have pre-purchased tickets online.

We will be sharing this link on Monday the 22nd June. thank you for all your support through this extremely difficult time and we look forward to welcoming you back to the zoo next week.

You can now book the pre-paid tickets online at this link ->