Contact Us

Visit us or get in touch via email or phone, or use the contact form below!

For date changes customers will need to visit to exchange their tickets. To access the portal, the booker will need their reference number and either post code, phone number or last 4 digits of payment card. Please ensure there are no spaces before or after these values or the details will not be recognised. Please select the general enquiry option and submit your request. our ticketing company aim to respond within 72 hours.

Are you looking for a great day out? Can we help you organise an educational event?

Our friendly and knowledgeable staff are more than happy to assist you.
Just give us a call or send us a message using the form below.

You can contact the relevant department at the zoo using the following email addresses:

General Enquiries :

School/Group Bookings & Birthday Parties :

We are located just outside Polbeth in West Lothian. From the East and West, head towards Polbeth on the A71. Turn onto Polbeth Road and watch out for the Zoo on the right hand side. For full directions click here.